Returns

Returns Policy

OCCASIONS OF WEST STREET LIMITED, Company number 12424642. We would hope that you are pleased with every and all purchases made with us at Occasions of West Street Ltd. You may return your item(s) if you find that you are not satisfied with the product with a refund within 30 days, including a receipt, and it is in its unused, original condition. We will issue a refund not including the delivery charge or exchange the item for a different size/colour if requested. As stated previously we are unable to offer any returns on made to order items since they have been customised to your exact specifications. We ask that you enclose the dispatch note in the parcel on its return back to Occasions. The refund of any goods will be in the form of the original payment. Our returns and refund police fall in compliance with the Distance Selling Regulations 2000, as published by the office of fair trading. Any items suffering from any defects should not be returned to us without having informed us first since if they have been returned to us defective we will consider it defective by the customer and will not be liable for a refund. Therefore we strongly advise customers to fully inspect the item prior to returning it to us.

Terms and Conditions Relating to the Care and Return of Shoes

We ask that you keep into consideration that any shoes you return are potentially another bride's wedding shoes therefore we ask that you that all shoes are handled with the utmost care, which goes as follows:

• When trying the shoes at home you do not do so on hard floor surfaces or outdoors as they can be easily damaged. Instead we recommend try them on, on clean carpet. Shoes that are returned to us in less than pristine condition WILL NOT BE REFUNDED
• If the outer soles of the shoes are to be returned marked or pitted in any way, with sticky marks, pet hair etc. YOU WILL NOT BE REFUNDED.
• Extra care should be taken with satin shoes when trying them on. They can be easily stained or marked through dirty hands, feet and floors. If shoes are returned with toe marks, scuffs, makeup in the straps etc. YOU WILL NOT BE REFUNDED
• All shoes must be returned in the original packaging this would include the tissues and other protective packaging, with it all being intact. Ensure that the shoes and all of the packaging which is to be considered as part of the product be returned in the same condition that you received them in.
• Refrain from putting any form of tape or labels directly on the shoe box. If a shoe box is returned that has been defaced with either writing or labels are not approved for a refund. We can accept that shoe boxes can experience damage during transit, therefore it will not affect your refund if such damages occur.

Terms and Conditions Relating to the Care and Return of Veils

Floor length veils have a tendency to be damaged most commonly since therefore we ask you take the utmost care when trying on your veil.

• If a veil is returned in any less than perfect condition YOU WILL NOT BE REFUNDED. Every veil on its return will be inspected
• If a veil is returned and covered in pet hairs, carpet fibres, human hairs we reserve the right to decline a refund.
• Veils with tears, snags, makeup marks, damaged beading or embellishment will be considered as not meeting the Terms and Conditions standard and therefore not eligible for a refund.
• To return your veil we recommend that you only loosely fold your veil complete with labels. We only ask this of you to avoid excessive creasing, essentially do not return the veil in a scrunched up ball.
• If a veil is returned in a box other than the one it arrived in then we will not refund you since the box is considered as a part of the product.
• Please avoid the use of labels, tapes and any form of nare directly on the veil boxes, also defacing the box in the decline of a refund. However we understand that a box may be damaged in transit and this will not affect your refund.

Non Returnable Items

Items that are customisable or made to order CANNOT BE REFUNDED This includes:

• Customised Hair Accessories & Jewellery
• Earrings (For hygiene purposes)
• Shoes that have been dyed
• True Bride Bridesmaid Dresses
• True Bride Flower Girl Dresses

Statutory Rights

If in the circumstance the goods are not what you ordered, faulty or do not reach you in perfect condition you are entitled to a replacement or total refund. Return the goods with a description of the fault, together with any original packaging. Occasions of West Street Ltd. will reimburse the return delivery cost based on the original post and packaging cost, and send a replacement if applicable.

Products and Descriptions

• Without prior notice and without if necessary alter the price of products
• Offer an alternative of the same quality and value if an item is unavailable due to circumstances that are beyond our control. If this is the case you will be notified promptly. If we are unable to complete your order we will not be liable for the failure to deliver those goods in question. This does not affect statutory rights

UK Returns

Items may be returned within a 30 day period if you find you are not satisfied with the product and the item remains in the condition stated previously. Note that the 30 day period requires the parcel to have physically returned to within this time frame. It is not 30 days from the date the parcel is posted. We have previously established non refundable items. We will charge 17% of the sale price of the item if you wish to return it. This cost will be deducted from your refund.

Exchanges

We offer exchanges for FREE, we just ask that you contact us at info@occasionsbridal.co.uk. Note that we only exchange items for the same item just in a different size or colour.

Returns Address

204 Solent Business Centre 343 Millbrook Road West Millbrook Southampton SO15 0HW